The Green Dot Corporation is an American financial technology and bank holding company. It is the world’s largest prepaid debit card company by market capitalization. Green Dot is also a payments platform company and is the technology platform used by Apple Pay Cash, Uber, and Intuit. Meanwhile, with Green Dot reloadable prepaid debit card, you can easily make payments and purchases and withdraw cash.
Unfortunately, you no longer have access to your Green Dot card. This article will only explain how you can get your account unlocked. We’ll also look into other related issues, such as How to reactivate my Green Dot card?
How do I unlock a closed Green Dot Card?
Before you blocked your card, something might have happened. Either you misplaced it or intentionally blocked it. Whichever way you unlocked the card, Green Dot gives you a great feature on the app where customers can block their card for protection and security reasons. Locking and unlocking your card can be easy using your mobile device.
Whenever you block your card, it prevents the user from making new purchases. If you have locked your card without knowing, then simply follow the step below:
- Log into your account using the Green Dot app
- Find the toggle button on your home screen OR select settings
- Click manage card, and then you’ll see a toggle button titled Lock card
How do I reactivate my Green Dot card?
Reactivating your card differs totally from unlocking the card. It seems your card needs some attention, you may need to activate it back, and to do this you’ll have to go through some steps that may require contacting the customer service. You may also use the same card information to reactivate your card.
How do you do this? Follow the step below to get your Green Dot card activated.
- Open GreenDot.com/activate or you can just select Register / Activate Now in the Green Dot app or call (866) 795-7605
- Enter all the information requested, including personal card details
- If your details were correct, Viola!! You just reactivated your card.
What happens if Green Dot closed my account?
Green Dot will not close your account if there is no reason for that, and the only reason could be that whenever your account balance drops to zero, the company assumes that the customer is no longer using their service, and they will automatically cancel your account without your notice, but notice that they will send you a check for your account balance before canceling it. To get the account updated, call Green Dot service directly (866) 795-7605
Read On: Why would Walmart close my account
How do I unlock a closed Green Dot account?
If you have noticed that your account is blocked, to unblock your Green Dot account, contact the service and submit your ID for verification. This process may take more than you expect, but it is worth the waiting. After two days, Green Dot customer service will contact you with an update.
What time does Green Dot customer service open?
You should call the Green Dot service from 5am-9pm PST. They are always available throughout the week, including weekends.
Since most of the support you need may come directly from Green Dot customer service, getting in touch with them at the wrong time might not be the best idea. Rather, you just have to make sure your call gets attended to immediately.
How do I chat with Green Dot customer service?
If you don’t feel like scheduling a time to call the Green Dot customer service, then you can just chat them up by visiting their official page. You may also need to log in before you can start a chat.
- First, visit GreenDot.com and then scroll down to the bottom of the page, also known as the footer
- Check out all the links there and then select Get Help
- Select the correct topic from the chat window.
- You’ll be able to access a chat room from 5 am–9 pm PST
Does Green Dot refund stolen money?
If you think someone has scammed you, or you don’t understand what happened to the funds in your account, make sure you submit a fraud claim to Green Dot immediately.
Read More: How to track down someone who scammed you
How much money can a Green Dot card hold?
The maximum amount a Green Dot prepaid card can hold is $10,000.